Contact Center and BPO

Contact Centers

The growth of the Outsourcing sector in Guatemala has made Guatemala an excellent option as a Contact Center & BPO destination. This sector has become one of the most dynamic of the national economy, due to the high value added services provided to clients, as well as being close to the North American market.

The sector has highly qualified personnel and completely bilingual. The country has the largest University population in the region, having Access to diverse English learning programs offered in the country.

Also, it has an international redundancy of 99.9875% (SLA), due to its modern fiber optic infrastructure, having some suppliers reaching levels STM64 of capacity.

Services offered:

• Contact Center: customer service, telephone sales, reservations, collection, among others.
• Back Office: externalize the digitizing process, personalized attention, document management and more.
• F&A – Finance and Accounting: Externalize financial and administrative processes.